Warranty policy
Returns & refunds

Our products are genuine, authorized for sale in Thailand and certified by their manufacturers, with authorized Thai service-center warranties.

The warranty period and coverage follow each product's details. We coordinate repairs or replacements under the manufacturer's terms.

• The product and all supplied accessories
• The receipt or tax invoice issued by us; a copy is acceptable.

If a product submitted for warranty service has been discontinued, the refund is calculated from its price in proportion to the remaining warranty period. Time used runs from the invoice date to the claim submission date.

Customers may request cancellation if we cannot have the goods ready for dispatch within 3 business days.

Delivery by private carriers such as Flash Express, KEX Express or other providers within 1–3 business days.

We do not accept returns or provide refunds for a change of mind. Refunds are considered only for confirmed product problems, subject to the warranty and refund terms.

Warranty returns must include the product, accessories and documents listed in the claim checklist.

This policy does not affect consumer rights under applicable law.